We respect your privacy. Our business requires to collect different form of data, however that is being done only to ensure that everything works smooth, possible fraud is limited as much as possible and your staying at VIP Stakes is safe.

Information we collect

  • Personal information* from visitors to this website through the use of online forms and every time you e-mail us your details.
  • Information about the transactions you undertake including details of payment cards used.

*May include your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or emails you send to us.

Usage of the information we collect

We may process your personal information for the purposes of:

  • Creating, managing and administering your account and records.
  • Personalizing our services.
  • Dealing with your inquiries and requests.
  • Notifying you about changes in our services.
  • Verifying the accuracy of any information you give us.
  • Crime prevention and prosecution of offenders including, where appropriate, dealing with requests for information by authorized entities for the sharing of information.
  • Market research campaigns.
  • Providing you with support for our products and services.

Disclosure of personal information

We may disclose your personal information to any of the following recipients:

  • Any companies within our group and to their employees who have a need to know such information.
  • Any third parties which provide services to us in order to allow or enable us to provide you with gaming services, including by way of example payment processors and data verifiers.
  • Any third parties who provide services to us in relation to the operation of VIP Stakes.
  • Any auditors, contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us.
  • Any regulatory body or authorized entity who may have any reasonable requirement to access such personal information.
  • Any potential purchasers of the VIP Stakes business or any investors in it or in any company within our group.

Promotional emails

We do not tolerate spam. We send only relevant information to our customers, including changes to our Terms and Conditions, information about their account, transactions and exclusive offers. We wont send any promotional messages to our users if they haven't requested it when filling registration form or by contacting our customer care team later.

Winnings

We keep your winnings and cash-outs strictly confidential, and winnings information is stored in secure operating environment. We do not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.

Electronic Service Providers

In order to play real money games, you will be required to send money to (deposit) and receive money (withdrawal) from us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. By accepting this Privacy Policy, you expressly consent to personal information necessary for the processing of transactions being shared with ESPs, including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with ESPs protect your privacy.

Cookies

We use cookies to remember your choices as preferred language, improve your experience on our website and, if you signed up via an affiliate website, to know via which exactly. We also use cookies to analyze the effectiveness of our advertising campaigns, to remember that you have visited the website, and to provide advertisements that fit your interests most.

Fraud Prevention

VIP Stakes has a dedicated fraud prevention department and advanced systems to detect and prevent suspicious activity, to ensure that VIP Stakes website remains a secure place to play. Any account involved in suspicious activity may be suspended and investigated to the fullest extent. If you have any doubts about the activity on your account, such as unrecognized transactions or surprising changes in the balance, contact us immediately.

Access to Information

You have rights to access the information held about you. To obtain a copy of the personal information we hold about you, please contact us at support@vipstakes.com

You may request that certain data be erased or replaced. This may include changing personal details or settings (does not include changing wagers). VIP Stakes will solve all appropriate requests within a reasonable time.

Security and Encryption

We use 256-bit SSL encryption, to ensure the security and privacy of your data. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our privacy policy.